Ongoing partnership increases 911 call-handling consistency and efficiency

17-05-2017

Oldham County Central Dispatch (Kentucky) is enhancing their 911 call-handling capabilities with PowerPhone’s Total Response solution. The latest improvements come from implementing Total Response CACH (Computer Aided Call Handling), a proven software solution that streamlines the 911 call-handling process by providing integrated response protocols and pre-arrival instructions that help guide dispatchers through each call. Residents will notice improvements in call-handling consistency and streamlined processes. Oldham County Central Dispatch has used Total Response to field medical calls for several years; the latest investment now extends the same service level to all emergency calls when needed.



Source: Powerphone


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